| |
original article |
Journal |
Date |
Title |
Authors All Authors |
| 1 |
[GO] |
The Academy of Customer Satisfaction Management |
2025―Nov―10 |
KCSI, KNPS, and ESG as Determinants of Financial Performance Before and After COVID-19 : Evidence from 2014-2023 Highlighting KNP’s Dominant Influence |
Eun-Jung Lee, Hee-Jung Lee |
| 2 |
[GO] |
The Academy of Customer Satisfaction Management |
2023―May―12 |
A study on the effect of consumer's technology acceptance in the COVID-19 untact era on trust and brand reputation- Focusing on the mobile brand experience by the three online shopping malls |
Bo-Young Kim, Dae-Hyun Pan, Ji-Su Kim |
| 3 |
[GO] |
The Academy of Customer Satisfaction Management |
2021―Nov―15 |
A Study on the Hotel Service Quality according to COVID-19 and the Impact Relationship between Service quality, Hygiene-safety-quarantine awareness, Customer satisfaction, and Behavior intention : Focusing on Revised IPA analysis |
Dong-Soo Choi, Hyeon-Na Kang, Jin-Soo Han |
| 4 |
[GO] |
The Academy of Customer Satisfaction Management |
2021―Aug―05 |
An Empirical Test on Trust-Purchasing Intention Linkage using Short Clip Applications during the COVID-19 pandemic in China: The Moderating Effects of Review Usefulness and Use Length |
Yiyue Zhang, Hong-Youl Ha |
